Here is our Better Business Bureau review rating:
I could not be more pleased with my order–professional customer service and extremely healthy animals.
Brodus Clay (aka Funkasaurus), WWE Wrestler
The lizards look great. Hope to do business with you again.
Biology Department, University of California, Berkeley
Just wanted to let you know that I received the frogs (what amazing critters), and I remain interested in additional animals if/when they become available!
Biology Department, North Carolina State University
Steve here from Minnesota. I wanted to thank you for going above and beyond with my recent order. It is often hard to know that you will actually get 100% satisfaction when ordering something over the Internet. I feel that I got 110% and wanted to send a note to specifically thank you for your work and help and care. Less and less often these days, it seems that companies are not concerned about making happy customers. You have made me and my son very happy with your service, quick response and going above and beyond. I look forward to doing business with you again!
Earlier in December I purchased a female Ball Python from you and I have to say I’m completely happy. Not only is she healthy, but she’s also incredibly active, docile, and friendly. I have her feeding on frozen large mice already and after the first feeding session she knew the separate tank was meant for eating. Also, in July I purchased a Russian Tortoise from here and he’s doing wonderful. He’ll actually hang out on the bed and watch tv for a little with me before passing out for a bit. I can honestly say that I’ll recommend you to anyone looking for any type of pet you sell. I can’t be more happier than I am with your service and the care the animals have before I receive them. Any future purchase I make will be through here first and foremost.
Made a little boy very happy.
I just wanted to let u know that my tarantulas showed up on time this morning, and I couldnt be happier! the burgandy goliath is beautiful and wow is she big! she has already had her first meal under my care. i wanted to thank everyone over there at under ground reptiles hub. the professionalism and care you guys expressed throughout the entire process was not only unheard of as far as im concerned, but greatly appreciated. as was the speedy responses to all of my questions. I have yet to find another site like yours, and you will certainly be getting more business from me in the future. and as if all of that wasnt enough, there are no better prices anywhere online! thanks again for everything.
Hi, I just wanted to say “Thanks” I bought my first ever live animal over the internet from you guys over there at underground reptiles and let me just say I was really scared to open the box when my new critter got here. I wanted him to be safe and alive, and he was. My Jackson Chameleon was healthy and very nice… not scared, he ate from my hand the first time I offered food to him and he drank water right off the leaves no problem. How my Chameleon acted when he ate and drank I could just tell he was well taken care of. As customer service goes underground reptiles was great when I emailed I got responses back to questions fast. Just another satisfied customer, showing support from Ohio to Everyone over at under ground reptiles hub.
This was my first time ordering from under ground reptiles hub and I had a GREAT experience! First, they let me make changes to my order with no questions asked. They were extremely helpful with all my questions I had regarding the tarantulas and scorpions I was purchasing. When my arachnids arrived they were boxed up very well and very safe! They took very good care and pride in making sure I was getting active, healthy arachnids. My scorpions were very active and ready to eat as well as my tarantulas. I will be making more purchases in the future for sure!
Good Morning, I am a Marine Sergeant, and would like to say you guys exceed expectations. Me and my whole Squad of Marines sat behind a computer and ordered the hatchling Blood Python and a lot of Marines felt different ways about online ordering such a beautiful snake without even contacting yall first. However, the Blood Python is awesome, the delivery was fast, the price can’t be beat that I’ve seen; just an all around success. Thanks a lot and you will have many more customers from the North Carolina area.
Sgt. Brandon Arabie, USMC
Thank you for the FAST service! You may add this as a testimonial as well on your site if you would like. The Snapping turtle I ordered was super healthy and active upon opening the box and too to its new home (120gal) very quickly and within an hour had already had 3 of the medium feeder fish I had waiting for it! ALL I have to say is WOW was it bigger than described! Super awesome and will highly recommend! Also the Russian Tortoise came in fantastic health and was super excited to get out of the box! we let her run around our carpet a bit to get some exercise from the long trip until she had a bit of an accident on the carpet oh well she is in her temporary 40 GAL breeder tank till I get her pen finish maybe tomorrow she took a good drink of water and already eating lettuce and some zilla tortoise food. Thanks again under ground reptiles hub.
Just needed to say i ordered a sulcata tortoise for my daughter and two new tarantulas for myself and I am absolutly amazed by your service and the condition of your reptiles and arachnids you guys are great and have made a loyal customer out of me thank you much.
underground reptiles IS THE VERY BEST! I have purchased a pancake tortoise, two Eastern Box turtle hatchlings and now a Red Footed tortoise hatchling….all arrived next day in perfect health. Reptile quality is superb and their prices are UNBEATABLE! They readily answers any questions you might have about anything via e-mail. They provide top quality reptiles. I am extremely pleased with all of my purchases! It is the only place I will buy my reptiles from and I will buy more in the future from them definitely! From a VERY Satisfied customer in PA.
Hey under ground Reptiles, I just wanted to say thanks for all the great purchases. I have purchased Chameleons, a couple of Fat-tailed African Geckos, a Ball Python and even feeder crickets and I have been very satisfied with my many different purchases. I even work for a pet store and I shop with you all because your prices are unbeatable even with the discount I get at my place of employment. I will be back again, I am think of purchasing a couple of Central American Boas next to ad to my collection of reptiles. Thanks again for everything, Aimee from Ohio
Thank you so much for your excellent follow-up with this order. Your superb communication is a treat. The animals appear wonderful – they are alert, feeding, and drinking well, and appear very strong and healthy. It has been a pleasure doing business with you and your company, and I know this will not be my last order from under ground reptiles hub. Your reputation online is very good and I know why. Thank you for everything!
I received my Yellow Niger Uromastyx (named Raiden) 5 days ago, and I absolutely love him. He’s a gorgeous golden male and very big and healthy, exactly what I requested! He’s wonderful being handled as well, very tame from the get-go. The customer service provided was excellent both before and after I received him; underground helped me give my lizard exactly what he needed to bring his appetite back after shipping, via facebook and email, and now he’s as happy as can be. I definitely recommend under ground reptiles hub to anyone who wants to purchase an animal online, and I will be a loyal customer here for years to come. I definitely want to get a mate for my Uro from under ground reptiles someday.
I needed an adult Ball Python for a presentation…the next day (and to add to my collection). I had seen under ground reptiles quite a few times but had never ordered from them. It seemed too good and easy to be true, the prices were so low, the guarantee’s too good and the interface so easy. After I emailed back and forth with the sales team, I felt really comfortable ordering. How I felt before I ordered was nothing compared to after. They emailed me and went out of their way to make sure I was getting exactly the animal we had talked about after I ordered. They assured me she would get to me the next morning before my presentation, and she did. Beautiful, healthy, full grown female ball python. I got so many compliments on how pretty she was it made my head spin. They must handle all their animals every day until they ship too, she was completely comfortable being held and picked up and even let a long line of kids get their photo with her. She was the star of the show! I’m ordering fromunder ground reptiles from now on, in fact I’m placing another order next week and I’m stoked. As with most online orders you expect to be a little disappointed because nothing’s ever as good as the photo. Not with Backwater, I’m stoked because I know what I get will be exceed my expectations. Best customer service ever! These guys are awesome! Thanks again under ground reptiles!
Animals came in and look great!! Thanks for an awesome buying experience. I will be back.. Let me know when you have caiman.
North Georgia Zoo
Bought two red blood pythons back in March and just wanted to let you know both are very healthy beautiful and have tamed down perfectly! The female is getting close to 3ft already male is a few inches smaller and both are quite fat. Thank you again they’re amazing pets; if possible would love pictures of their parents.
First,I’d like to thank you for the amazing BRB [Brazilian Rainbow Boa] I received yesterday. This is my 3rd one and by far the most beautiful. You can tell you take pride in your reptiles. Second, I was wondering when you were going to receive any Malayan Horned Toads. I’ve never owned one and am very interested. I’m uneducated on them so I don’t know of they’re seasonal or not. Thanks for you time and thank you for my new addition!
Awesome thank you. Your services department has reached a level that most companies can only wish for. You should all be proud. Great and to the point and prompt responses too. If my beardie loves his new food, I’ll def come back to you guys! Best, Jon
underground reptiles hub , you are my absolute favorite reptile website. I received my sub-adult Savannah Monitor a few days ago and he is absolutely perfect. He’s friendly, beautiful and active. I couldn’t be more happy. Thanks again, I’ll be sure to do business with you again. 🙂
A few weeks ago I purchased a brown Basilisk and a Colombian Tegu. Both were in great condition and looked healthy. After a few weeks they are still going great, so I am extremely pleased with my purchases. This was the first time I ever ventured into purchasing reptiles online, and Underground reptiles eased my fear of ordering online. I look forward to doing business with you again in the future!
I received my new black and white columbian tegu this morning around 9! Beautiful healthy little hatchling. His markings are awesome and the body doesn’t have a single bruise or missing digit. He’s warmed up nicely and scarfed down some scrambled egg already! Thank you for sending me such an awesome reptile! Highly recommended business!
The frogs arrived today as you said they would. Their colors are more brilliant than I ever could have imagined and their health is very impressive. Thank you again for the excellent customer service
Hey underground reptiles ! Just wanted to let you know my babies have arrived!!! Came bright and early this morning and look absolutely perfect and healthy!! I am so impressed with your company’s professionalism and how efficiently this process has been. Both my tiger salamanders are alert and cruising their new home as I type. I couldn’t be happier with them!!! Thank you so much!
My african fat tailed gecko came in this morning happy and healthy! While there was a slight communication misunderstanding Sam was extremely quick to answer my email! My experience was great and if I can’t find my next reptile at a local pet shop, I won’t think twice about ordering from underground reptiles !
Hello underground , I just got my anaconda and it looks great. It is very impressive and healthy looking. Thank you for your service. Rogelio.
Hi! Just got the caimans. Great size and beautiful!
Hello I received my red uromastyx this morning and they are beautiful. They look very healthy and have very bright colors. I plan on doing business with backwater reptiles again. Once again they look perfect. Thank you.
I am so pleased with the service I have received from your company. My beautiful reticulated hatchling arrived first thing this morning. After only a few minutes the little guy went exploring and pounding down some water. He is absolutely gorgous, excellent coloring and completely calm when handled. I will absolutely be purchasing from you guys again soon. Thank you again for all the immediate responses and great customer service.
My savannah monitor looks great and is so friendly! She doesn’t even hiss or whip! Thank you.
Thank you for an excellent condition beautiful healthy male Timor monitor, I really appreciate the great customer service, fast delivery and unbeatable price.
I received my baby alligator today and I could not be happier with it. It was in amazing shape. It took no time to settle in, and has already had its first meal. It is so docile. Thank you so much for this great day. You guys rock.
The [red eye croc] skinks have arrived in wonderful shape. They are so cool. Happy as a clam. Thanks. Will be in touch for something else at some point I am certain. I will recommend your site to everyone.
Got my male green anaconda yesterday an hour early! He’s awesome and sweet. Doesn’t bite and very calm and BEAUTIFUL too! Thanks underground reptiles for my amazing anaconda. Will recommend you to everyone! – Jacob from Idaho (you can post to your testimonials)
The frogs have arrived and are BEAUTIFUL! I am VERY pleased with my new buddies.
The blood python, Monitor & Anoles all arrived safety. My sons and I are pretty happy with the new additions to our collection. Thank you, great doing business with you. Will be in touch when the anacondas get in. Thanks.
Thank you so much. They’ve (desert horned lizards) arrived in great condition. I appreciate all your help. I love them.
Good morning underground reptiles . The caiman arrived and is well. Many thanks from me and my family. Good doing business with you.
Just got my awesome male green anaconda this morning, a bit snappy but beautiful colors and not too bad of an attitude for being recently shipped. He has a nice home and I’m sure we’ll get along great! Thanks under ground reptiles for an AWESOME snake! 🙂
Hey underground reptiles hub, these anacondas look GREAT! Very excited about these two and I’m pretty sure I’ll be coming back to you for a few more animals. At this point I’m mainly looking for mid sized adult boas/pythons (as in under 12″) but there are also a couple very specific animals I would like to find. If you think you might have anything I’d be interested in or might want to take a crack at the more specific animals, let me know. Thanks again.
Having recently purchased a bearded dragon I was shocked to discover that his weekly grocery bill approached that of a teenager going through puberty! Pet stores in my area charged me anywhere from 11¢ to 15¢ for an individual cricket, and with three feedings a day of between 10-20 crickets each things started to get out of hand really quickly: I had to find an alternative. I began to purchase in bulk via the Internet but the cost of shipping and the umber of deceased crickets/mealworms/roaches that I received with each shipment made whatever savings I was promised vanish into thin air. Then a friend suggested under ground reptiles hub and all my bearded dragon-related woes vanished into thin air. First, at around 2.6¢ per feeder these guys’ prices are around 75%-80% less than my local pet store. Second, you can forget about shipping because every order is shipped FREE and arrives via the USPS in 2-3 days. And finally, the quality of the feeders and the fact that virtually none have ever arrived deceased is a testament to how much care and attention the folks at underground reptiles hub put into their work. Do yourself a favor and give these guys a try. I can promise that you, your wallet, and whatever caged animal you’re feeding will be over-the-moon.
I received my red eye tree frogs yesterday. I am very pleased with them and also the condition they arrived in. Just a thank you from a satisfied customer.
Hi there, 😀 I was so excited when FedEx arrived with my Vietnamese Giant Centipede, I been busy catching crickets for him, and the first day he even ate! What a ferocious feeder! 😀 Thank you sooooo much for my pede! I couldn’t have been more happier doing business with undergroundreptiles ! Mister pede is doing well, and I will most definitely order from you guys again, what an awesome variety of exotic things to choose from! Thank you again.
I picked up the leos and the frogs today at 10:30. They look awesome! The little albino is full of spunk lol. I’ve got them all in their enclosures and will try and feed them tonight. Thank you again! Pleasure doing business with you! You will hear from me again soon I’m sure.
My little ornate uro you sold and shipped to me yesterday is full of energy. He’s already eaten and sipped a bit of water. He seems very healthy so I’m very happy with this purchase!! Went to the pet store and spent $150 on stuff he needed to maintain his health and growth so he’s all set to grow up strong and fast. Thanks again.
The green anacondas are awesome, thank you! A little aggressive, but that’s to be expected, once again thank you very much!
Just wanted to drop a thank you on the caiman lizard that arrived today alive and healthy. Thanks.
New costumer great and fast shipping got it the next morning. Great communication from techs and overall a great experience for the first time ordering a live animal from the internet. Thanks again guys.
The water monitors are great I am very pleased I’ll refer you to anyone I know in the future who wants a 100% healthy reptile and you do a great job with serving your customers and standing behind your product you get a 10 out of 10 from me so thanks.
I ordered an albino burmese python from you and it was just delivered. I was a little scared to open the box, I didn’t want to find a dead snake. When I opened it not only was it alive and well it was a very beautiful little snake I am very pleased with how everything turned out and I most definitely will recommend this site to any and all and I will use your site again you can count on that. Thank you for your time.
Just wanted to say thanks for delivering such a cool tortoise. He’s big, strong, healthy, and loved. I will recommend you to anyone.
Hi I recieved my albino burmese today. Very beautiful snake. I ordered 4 snakes from back water in the past month and am very pleased. Very beautiful snakes. I will be doing more business in the near feature. Thanks.
The frogs are healthy and eating nice thank you so much for selling me such beautiful frogs!! And other creatures I buy will come from you guys!! Once again thank you so much!!
Well thank you for such a healthy little pixie, and the quick e-mail responses, I will certainly recommend under ground reptiles to everyone I know looking to get a reptile.
I got my green iguana today she is very beautiful and healthy with a wonderful green color so I decided to name her money 🙂
The frogs are healthy and eating nicely thank you so much for selling me such beautiful frogs! And other creatures I buy will come from you guys!! Once again thank you so much!!
First of all the two dragon agamas I ordered from you are awesome!
Received my uro this morning healthy and playful thank you so much!! Looking forward to my next purchase!
I wanted to let you know that everything arrived safe and sound. The toads are beautiful with a color pattern I have not seen before (vibrant green with beige stripes) and are living happily with their new friends. The newts are happy as well.
She’s here!!! I’m in love. You’ll be hearing from me in the near future when I get some animals moved around. There are at least a couple more animals you have that I want to order.
Hi, just sending a note on the snake order I made over the weekend. Snakes arrived in perfect condition, I couldn’t be more happy with the all around service you provided and the great pricing! I will recommend under ground reptiles to anyone I know in the market for reptiles.
I have always received very healthy newts from under ground Reptiles. In addition to the healthy livestock, you are very easy to reach and keep me informed every step of the way. Five starts from me!
Received my Blue tongue a few hours ago, she looks great, very friendly and she already had a nice meal, thanks again so much, I will definitely recommend your site to anybody who is looking for a reptile!
Hey under ground reptiles, this is Ahmad. It’s 10:20am I just received by order (Anaconda) and I am extra excited! You were, and are very professional and I very much appreciate that! I already named her Bayou (Swamp Girl) got her warming up some while I get her some rat pups! I would very much like to put another order in with you. If you have any Blue Bottlebrush tarantulas or a Cobalt Blue let me know, I need one of each! Thanks again!
I just wanted to tell you guys that I’m very satisfied with the crocodile monitor. He is very beautiful. Thanks alot guys.
Thank you for the Bearded Dragon, I’m extremely happy with it. I’m also happy that it came a day earlier than I expected, the anticipation was killing me! I’ll definitely order from here again in the future and recommend your site to others. Once again thank you 🙂
underground reptiles , I had to shoot you this message in regards to my order of a 4 foot iguana. Wow!! Just as requested. Lots of color and very healthy! I am very impressed with this whole transaction. Thank you.
Just received the savannah monitors, they are good looking healthy guys. Thanks for the great smooth transaction!!!
Got my frilled dragon today around 8:30 this morning and he looks GREAT! Thank y’all so much for a healthy frilled and good deal!
Thank you! Received and beautiful! That’s a nice big spider, much bigger than my others.
Thanks for everything. I have recommended the site to all my friends who enjoy reptiles so you can expect to get more orders very soon, thanks again.
I got my retic. He’s in perfect health. Thanks a lot, I look forward to doing business with you in the future.
Thank you so much, they look very healthy & I couldn’t be any more satisfied!!! Once again thank you & its been a pleasure!!!
Thank you so much. The rosy boa snake arrived in great shape this morning. The snake is hiding–I have over a dozen other snakes and know it takes time for them to adjust. The snake is beautiful. Thank you so much.
I just received my tree frog shipment and wanted to thank you. I was worried that my frogs wouldn’t make it during shipment since I live in Pennsylvania because it was below 30F a couple of days but all my frogs showed up alive and healthy and are doing great. I’m definitely going to be ordering from you guys in the future.
Again thank you for your great service and awesome snake. If I can ever get my wife to enjoy the reptiles as much as I do, my next purchase will be from you guys. Thank you again.
I am very happy with my recent purchases again! Thank you.
I just wanted to let you know that my crickets arrived in perfect condition! WOW! Are they a lively bunch!!! My bearded dragon is having a feast!!! What a bargain too!! Much, much cheaper than going to the pet shop!! Not to mention convenient!! Everyone at the office had to laugh when the post office called to tell me my live crickets were ready to be picked up!! Thanks again and I look forward to doing business with you for years to come!
I received the order all was alive and well. Wonderful tarantulas to add to my collection. Thanks for the wonderful Ts and great transaction. Hope to do business with you again soon.
The centipede has arrived and looks fantastic! Thanks for much for your good customer service and your help.
You are really my favorite HERO. All three [lizards] are off the wall man, Ssssooooo Koooooollll. Thank you.
I just got my shipment of 2 female Halmahera geckos (arrived at 10:08am my time), and boy am I pleased! They arrived healthy and ACTIVE!!! They already started eating Crested Gecko Diet! 🙂
I received the three Blondi Tarantulas today alive and well. They are three very nice spiders and was very satisfied. Well packed and cared for. I see us doing a lot of business in the future. Thanks again for your commitment to your customers and would definitely recommend you guys to my animal lover friends. Let me know when the water monitor comes in.
The water monitor arrived today alive and well. I inspected it thoroughly and again you out did yourself. It’s a beautiful and perfect lizard! It’s already comfortable in its new home that was waiting for its arrival. Just curious, is it a male or female? Again a very satisfied customer. Thank you for your professional commitment, honesty and service. I’ll be ordering again from you soon.
The turtles were perfect and my boyfriend thought my musk was a rock because it’s so small and I think we will be making another order that size in a few weeks.
I just received him! He looks a little freaked out but who wouldn’t after all that. Thank you so much for all of your help and information. He is awesome looking and with that face he is definitely a male haha or at least most likely. If I ever want any kind of animal you offer I will not hesitate to use backwaterreptiles.com. If you have a boss let him know how great a job you did and how patient you were with my million questions and requests. You deserve a raise haha. Thank you again from California.
Hey just letting you guys know I got my turtle and I love her sooo much thank you 🙂
I wanted to thank you all for the python I purchased. It has arrived healthy and well and is a very beautiful snake. The service was excellent and I will most definitely be back for more business! Thank you!
Backwater was an incredibly helpful website. They helped me every step of the way with not only the purchase but the health, handling, and care as well. Thanks guys.
I just wanted you to tell everyone who orders an iguana from you that they will be getting the best iguanas.
Scorpions arrived alive and well. Thanks a big one!
I am extremely happy with my purchase. All the animals are healthy and will be in good hands. I look forward to doing business with you again.
My Kunishiri (rat snake) got here just in time for Christmas! Thanks for such a pretty, healthy snake! 😀
Just received my toad!! Thank you he’s awesome.
Thank you so much. I love them.
Awesome site and love the quick response. I’ll definitely be referring you to all my reptile owning friends!
We got our gator and he is healthy and in shape. Thank you.
The iguanas have arrived and are in very healthy shape. Look forward to doing future business.
Just got home with my new buddies! ABSOLUTELY FABULOUS! The red eyes are flawless and beautifully colored. The blue toeds are so cool and starting to color out as they settle in. They were quite dark when they arrived. The waxy monkeys are about the neatest things I’ve ever seen! WAY cooler than pictures make them look and full of personality! Totally please and impressed once again…..thanks.
The iguanas arrived safely. The green is absolutely gorgeous! The color and markings are great, I am very happy with my new friends, THANK YOU. The little red iguana has a real attitude, he should be fun to work with. When I need more reptiles I will be ordering from you, my experience with Backwater Reptiles has been a very positive one. Thank you once again.
I received my snake today. He looks great. Thank you very much. You have been a pleasure to deal with.